Our Refund Policy

We want you to feel 100% confident in using our services. That is why we offer a 7-day returns policy. Here’s how it works:

If you are not satisfied with your purchase for any valid reason, simply email us on [email protected] as soon as you have received your goods, along with a written explanation as to why you wish to return the product.

Refunds will not be issued if the product (s) has been opened, used or damaged (including damage incurred during transit during its return to The Enhance Me Group. Returns will only be honoured if the product(s) in returned intact in its original packaging.

Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.

The Enhance Me Group does not incur postage of good returned back to us unless the product is faulty.